Privacy Policy

  • About this policy
    • Berkshire East Plumbing & Heating is committed to keeping your personal data stored securely.  This policy outlines how we plan to do this.
  • How we collect your information
    • We collect your information in the following ways:
    • When you make an appointment.
    • When you use our website.
    • When you complete a call back request with one of our online partners.
  • What information is collected
    • When you make an appointment we will collect some personal information to enable us to complete the service you require.  The information we collect includes:
    • Name
    • Address
    • Telephone number
    • Email address (we use this for billing purposes)
    • Marketing preferences (opt in/opt out)
  • What we do with it
    • We store your details on our database.  Depending upon the product that you have bought from us, we may contact you on annual basis to inform you that your boiler is due a service or, if you are a landlord, that your gas safety inspection is due.  We may also contact you at other times with regard to servicing information and promotional offers but only with your consent.
  • Whom we share it with
    • We share your information as follows:
      • With our cloud providers who host our database
      • With contractors who need to carry out part of the service we offer
      • With manufacturers so that we can register any guarantees
      • With Gas Safe to comply with industry regulations
  • Your choices
    • We will not contact you unless you have given us your express consent.  You can withdraw your consent or ask that your details be deleted at any time by emailing [email protected]
    • You have a right to request to see any information that Berkshire East Plumbing & Heating Ltd hold.  You can do this by emailing [email protected]
  • Feedback
    • We welcome your feedback on our privacy policy.  If you believe that we have not followed this policy please let us know by emailing [email protected]