Our priority is to keep both our customers and employees safe, so we have made some changes to the way we work.
Before arriving at your property our engineer will call you to check that no one in your household has symptoms, in this instance we must reschedule your appointment.
If you are shielding please let us know at the point of booking your appointment.
What to expect when our engineers arrive:
- He will wear appropriate PPE and follow strict hygiene rules.
- he will maintain a proper social distance from you and members of your household.
- We ask you to maintain a 2m distance from our engineers and to move to another room or go outside while the work is being done.
- We respectfully ask that you clean the area where our engineer will be working before the work is done and repeat this once we have left.
We are regularly reviewing Government guidance and will update our working practices accordingly.